Returns & Refund & Exchanges Policy
We have a 7 business days return policy, which means you have 7 business days after receiving your item to request a return.
The return shipping costs paid by the customer are as follows:
The customer did not see the size chart clearly, resulting in a mismatch in the size of the clothes.
Returns due to personal preferences (unless there is a defect or misrepresentation in the product).
The circumstances under which we bear the return shipping costs are as follows:
The item doesn’t match product images or descriptions.
The product has defects or quality problems.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like customized products(such as special orders or personalized shirts). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return & Exchange address
We're available to support you via
Service Tel: +86 130 0518 6260
If you want to return your products, please contact us at email@example.com.
We strive to respond to your questions within 24 hours
All delivery times are estimated, and Fydude is not responsible for delays due to some unpredicted factors (weather, courier factors, customer error, holiday-related delays) or any other unforeseen factors.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method and the refund should arrive within 5-10 business days. If it has been longer than two weeks, please contact us at firstname.lastname@example.org
If you run into any issues, feel free to drop us an email at email@example.com.